Patient Satisfaction

Friends and Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps the practice identify what is working well, what can be improved and how.

You can provide feedback to be included in the Friends and Family Test monthly data by responding to a text message or email sent to you after you have contacted Bicester Health Centre. You can provide FFT feedback on the tablet in the practice waiting area, or you can request a paper questionnaire from the reception desk in the practice.

You can view the Friends and Family Test results each month on the NHS Friends and Family site.


Our Mission Statement

We offer equitable and accessible high quality clinical care to all our patients. We work in partnership with our patients to navigate the changes in their health and ensure that they receive the best possible care available to them.

Last CQC Review: 6 July 2023