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Patient REFERENCE Group
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open some reports on this page. 
Patient Reference Report
Read our 2013 Patient Reference Group Report »
Patient Survey Results
The Patient Survey, held in October/November 2012, was
completed by almost 3% of the patients registered at the Health
Centre. Whilst better than the previous Patient Survey, we
will work on engaging even more patients when the next survey
takes place in 2013.
The summary and full
report of the Patient Survey has now been published and is
available to view here
Our Patient Reference Group members are currently reviewing
the survey results, and will be providing feedback and
comments, which will be posted on this page as they are
received.
Feedback received to
25 Jan 2013
Patient Reference Group report back on questions to
include in the Patient Survey
The results of the PRG consultation on the Patient Survey is
now
available.
Patient Reference
Group Survey Consultation - 01 October
2012
15 October 2012 - CONSULTATION NOW
CLOSED
Dear PRG
Member
We are delighted to see a steady increase
in the number of people who have joined our Patient Reference
Group (PRG) in the last six months. To members who have joined
the PRG since our last consultation and patient survey, a very
warm welcome.
We would like to invite you to take part in our next
consultation. The aim is to decide which new questions we
should include in our next patient survey questionnaire. Since
our first survey, we have been looking at ways to improve some
of the areas flagged up by the responses from our patients. For
the second survey, we will include questions on these same
topics to measure the impact these changes have made. We have
attached a copy of the core questions which will be included in
the Patient Survey for your information. (The document is
called "Patient
Questionnaire October 2012 DRAFT.pdf". Please do not
complete this patient survey yet - we will make the full
questionnaire, including the questions selected by the PRG,
available for all patients in a couple of
weeks).
Please
choose and rank the ten questions you would like to be included
in the questionnaire. To enable us to collate the
results, the deadline is Monday 15th October 2012 at
mid-day.
You can complete this consultation in a number of ways. The
quickest way to participate is to visit https://www.surveymonkey.com/s/PRGOctConsultation to
complete the survey on The Health Centre website. If you
prefer, you can complete and email the attached PDF version
(named "PRG Draft
Questions-Oct2012.pdf") back to
bhc.prg@nhs.net or print it and send it back by fax (01869
320314), post, or hand it in to the reception desk at the
surgery.You may need to download Adobe Reader to open the file,
which can be obtained from http://get.adobe.com/uk/reader/
If you have any questions or need any help please do not
hesitate to contact us at
bhc.prg@nhs.net
After the consultation is complete, we will report back to you
on the outcome and confirm the ten questions selected by the
PRG to be included in the next Patient Questionnaire. The
Patient Questionnaire will take place during October/November,
and the PRG will receive a report of the patient feedback
received and have the opportunity to decide on the important
areas on which to focus. Details will be published on our
practice website at www.bicesterhc.co.uk
We look forward to receiving your reply and we would like to
thank you for taking the time and effort to assist your
practice with the survey.
2012
UpdateIn October 2012 we will be sending out
our next consultation, asking you what we should include in our
next Patient Survey, due to be carried out
during October/November 2012.
We are delighted to see that the
PRG has grown since the last consultation and now numbers over
140 members, but the open invitation to all patients
stands. It does not take a lot of
your time, you don't have to attend meetings as the group
"meets" online via email and the website and you perform a
valuable role in helping to shape YOUR local healthcare.
Patient Reference
Group Report 2011/2012The Patient Reference Group (PRG) has played
an important part in providing patient feedback and
participation in decisions about a variety of practice
services. The primary aim of this group is to establish a
“cross-section” of the practice population so that everybody’s
views may be heard. Currently over 120 patients have
joined the group, but we would encourage as many patients as
possible to be involved so that the group reflects the full
diversity of all the patients registered at the Health Centre.
For more details on how to join, see the item at the bottom of
this page.A report of the work carried out by the PRG so far is
available
to view or download here.You may need Adobe Reader to open
this report.
Patient Reference
Group - Consultation on the Action Plan following the Patient
Survey.
The PRG has reviewed the
results of the recent Patient Survey, and have agreed that the
main areas to work on are better promotion of the
availability of telephone consultations, and improving
patient experience regarding waiting after the appointment time
whilst in the surgery. PRG Member comments arising from agreeing the
action plan
(If you wish to add your views,
please email bhc.prg@nhs.net)"I check in with
the computerised screen. it usually tells me there are 0
patients waiting. This has NEVER BEEN TRUE in my personal
experience. There are always people waiting ahead of me. Is
there a missing link between patents checking in with the
receptionist and the patients checking in with the computerised
screen? Or is that facility not activated in the Health Centre
use of the software. the mismatch of real with displayed
information creates irritation in me!"
Practice response
- We agree with
you. The software is doing what it does, but whilst it counts
the people in the main waiting area, it doesn't take
account of people waiting outside the doctor's room. This means
in a lot of cases it will report nobody is ahead of you when in
fact there might be 2 or 3. It's not only this problem
that causes patient frustration. The automated check-in also
fails to register a patient's arrival if they miss or forget to
press the "OK" button after entering their details. You may
have seen the posters by the check-in screen and reminders on
our waiting room electronic screens to advise
patients. These systems are incredibly expensive so buying
another one isn't really an option. We have tried to get the
supplier to update the software a number of times, but sadly to
date they have been unwilling or unable to do so.We will look
at what else we can do in our action plan for improving patient
experience and waiting times in surgery and we are open to any
suggestions from patients."
"mens/ womans,M.O.T. 1/2 Hour
consoltation to discuss concerns not coverd by 10 minute
appointment (time pressure).To be precede byquestionnaire for
G.P. to view.To include questions on possible life style
changes ( prevention of illness).Working adults do not have the
time to see GP on small health issue,so they are missed.You can
not cover conserns in a ten minute appointment. PS I AM
DYSLEXIC many patients with low confidence with writing will
not be coverd by surveys/questionnaires,they will not
participate without a spelling checker."
Practice response
- There is a difficult
balance to be struck between ensuring each patient has
sufficient consultation time with their GP, and making sure
there are sufficient appointment slots to meet demand. The
patient survey shows that, whilst not perfect, in general
we appear to be broadly getting that balance right. There is
already a programme of
NHS Health Checks which looks to meet patient
check-up needs. Thanks also for your comments about dyslexia.
One of the considerations in deciding to use
websites/e-mail to work with our PRG is we were aware there are
many (and some free of charge!) text-to-speech programs
available to assist with reading and
writing.
Patient Survey -
Results and SummaryThe PRG Survey
Summary and Patient Survey
- Results are available to read. The PRG are taking
these results and deciding with the practice which are the main
areas to focus upon. The action plan is agreed with the PRG and
progress reports will be appearing here in due course.
Patient Reference Group
report back on questions to include in the Patient
SurveyThe results of
the PRG consultation on the Patient Survey is now
available.You may need Adobe Reader to open this report.
How are we Doing? The PRG
are consulted on what we should ask our patients
about in the Health Centre Patient
Survey.Over 120
patients have now joined our Patient Reference Group, but there
is always room for more people to partipate. We sent out a
proposed Patient Survey form for review and feedback by the
Patient Reference Group on Friday 13 January 2012. This
consultation closed on Monday 23 January 2012.The
full survey will then be circulated to patients, and the
results collated and reported back to the Patient Reference
Group. The final results will be posted on this page in early
March 2012.
Your help needed ! The
Health Centre Patient Reference Group
(PRG)The Patient
Reference Group, or PRG, is a new initiative to encourage
patient feedback and participation in decisions about a variety
of practice services. The primary aim of this group is to
establish a “cross-section” of the practice population so that
everybody’s views may be heard. We would be very grateful if as
many patients as are able to could apply to join the group -
this is the only way we will get a group that is truly
representative of the Practice population and of patient
views.Members of the PRG will have the opportunity to vote on
the topics which they would like to discuss. At the
Health Centre, the PRG will be a "virtual" group.The opinions of the PRG will be
collected using online surveys, and you will be notified
by email when the next survey is ready for completion.We can
also provide the surveys on paper by post and they will also be
available at the surgery in the waiting room.The results of
these surveys will be collated by the practice and members of
the PRG will have an opportunity to comment on the
results. Discussions about the survey results and any
changes to be implemented to practice services as a result will
be sent back to PRG members, who may submit their comments
via email or post to be considered.The Health
Centre plans to conduct 2-3 email surveys before March
2012. Following the results of surveys and consultation with
the PRG, a report detailing the entire process of establishing
the PRG and the surveys and discussions it has undertaken will
be published on the practice’s website.
How do I join the
PRG?You can
-
-
Email the special
PRG email address
-
Collect
a consent form in the surgery and post in one
of the collection boxes
-
Write to "Patient
Reference Group", The Health Centre, Coker Close,
Bicester, OX26 6AT.
Would you like to have your
say on services in Oxfordshire? Visit the NHS Oxfordshire
and Buckinghamshire Cluster website for information on all
current consultations
IMPORTANT :The PRG email
address is only for use by the Patient Reference Group of the
Health Centre, Coker Close, Bicester, OX26 6AT. Please note
that although the mailbox is checked regularly, it is not
checked every day.
DO NOT
SEND MEDICAL INFORMATION OR QUESTIONS TO THE
PRG EMAIL ADDRESS - ANY MEDICAL MATTERS SHOULD BE
COMMUNICATED TO THE SURGERY BY TELEPHONE ON 08169
249333 TO ENSURE THAT YOUR INFORMATION OR QUESTION IS
PROPERLY RECORDED AND ACTED UPON.
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 The Health
Centre
Coker Close
Bicester
Oxon
OX26
6AT
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