eConsult - The easy way to contact your doctor
Patients registered at Bicester Health Centre can consult with their doctor online using eConsult. It's a very simple process, available at any time and any day.
- Need advice for your condition, want to help yourself or have admin requests? Go to www.bicesterhc.co.uk and click on ‘Contact our doctors’ to start.
- Every eConsult will be reviewed by our staff. This may be clinical or admin staff depending on your request. You may not need to see the GP but another healthcare professional.
- You will have a response by the end of the next working day. This may be a face to face appointment, call back, a prescription or treatment advice.
Try eConsult now
Thurs 23 May 2019 - Telephone System Upgrade
We're having some work done to upgrade the telephone system software on Thursday 23 May 2019. During the upgrade, there may be a small number of occasions when the telephone system will need to be reset. At those times, callers will hear a ringing tone only and the call queuing system will not be operational. If you have access to a smartphone, tablet or computer you may find it easier to use eConsult to contact your doctor.
NHS App - Everything in one place
It's here now - the new NHS App lets you check symptoms, access your medical record, order prescriptions and view, book and cancel appointments.See more about the app and download it here.
Plans for the Future of Primary Care in Bicester
The Challenge of Population Growth
As all our patients will be aware, Bicester is growing rapidly. It is projected that the population of Bicester and surroundings will increase by 20,000 to 30,000 over the next decade or more.
All the practices in Bicester have seen their patient lists grow and have been actively planning, together with the Oxfordshire Clinical Commissioning Group (OCCG), how best to provide for this on going population increase.
Currently in Bicester there are three GP practices: Bicester Health Centre on Coker Close, Montgomery House Surgery which is situated opposite in Piggy Lane and the Alchester Medical Group which provides services from Victoria House, Buckingham Road and Langford Surgery, Nightingale Place sites, as well as a branch surgery in Ambrosden.
All these practices could therefore see lists increase individually by between 5000 and 10,000 patients. This represents a huge step up in the staff numbers and clinical space required.
Evaluating the Options
Over the last months representatives from the three Bicester practices have met with the OCCG as well as other stakeholders including the town counsellors and their own patient participation groups to discuss the options available to manage this expansion. The decisions that have currently been reached are as follows:
Alchester Medical Group and Montgomery House Surgeries do not have the room to expand their buildings and clinical space significantly on their existing sites and are looking for a new, combined, site. It is anticipated that both practices will remain separate but share a building and car parking. The new site has not yet been agreed but is likely to be in one of the areas of new housing development on the outskirts of Bicester. It is unlikely that this move will occur before 2-3 years time, to allow for a site to be secured, planning and building to occur.
Bicester Health Centre has considered various options
- Option 1: Building a new multi-storied Health centre on our existing site to accommodate both Bicester Health Centre and Montgomery House surgery. For various reasons including logistics and cost this was not felt to be a viable option.
- Option 2: Moving with one or both of the other practices to a new site. There were several potential advantages to this option including moving to new purpose built premises, the benefits of multiple practices and potentially other community services being co-located on a single site and significantly more parking. However finding a site large enough to accommodate all three surgeries would have been difficult and most significantly it was felt that the loss of our current central location, adjacent to the community hospital and geographically convenient to many of our patients, was something we hoped to avoid losing.
- Option 3: Expanding on site. We are fortunate to have significant capacity for expansion within existing area of our premises and potentially also into the adjacent Julier Centre building next door in years to come. We believe it is viable to expand to accommodate our growing population over time and that this would have the benefit of retaining our current location, which we believe is both important to our patients and provides convenient access to the community hospital facilities.
Bicester Health Centre has therefore opted to stay on site and expand our clinical space over time. The main disadvantage to this option will be the limitations on parking. This is a problem that is faced by many older medical developments in city and town centres: that whilst location may be in many ways ideal, parking will always be a potential challenge. Whilst we can of course maintain the parking spaces currently available, there are no current options to increase these. We have made the town counsellors aware of this issue and hope that other opportunities may arise in time that may allow patients or staff access to alternative parking nearby. In the meantime we ask our patients to consider all the options available to them to access our site, including being dropped off, public transport, bicycle or walking if they are able. We currently also offer surgeries early on Tuesday morning and late on Monday and Wednesday evenings to help improve access at less busy times. We encourage telephone consultations and are soon hoping to be taking part in a trial of software that will allow patients to access GP services directly via our website. We have also been working with our Patient Participation Group on this problem and they have helped produce a leaflet outlining the transport options to the surgery.
We welcome comments and input from our patients on our future plans, including any ideas and suggestions you may have to help with patient access and parking. Comments are welcome or through out Patient Participation Group (Read more information about the PPG).
Bicester Health Centre Messenger App
With the introduction of our new GP Records clinical system, we are now able to offer patients a new app for smartphones. This will provide messages from the practice about appointments and health information related to you. It also has lots of information from NHS health which we're sure you will find very useful. We are currently sending out text messages to patients with information on how to obtain the app. We look forward to messaging you soon on your shiny new Bicester Health Centre app.
Revised Privacy Statement
Help your GP to help you
Recently Which Magazine published a very useful guide to making the most of your GP consultation. The Patient Participation Group and GPs have used this as the basis for some tips on how to prepare for your consultation.
CQC Report on the practice published.
The CQC inspected the Health Centre on 10 August 2016. Their report was published on 4 October 2016, rating the Health Centre "Good" overall, and "Outstanding" for care of patients with long-term conditions and for being well led. You can read the full report here.
Friends and Family Test...How are we doing?
Since 1 December 2014, all GP surgeries in England have introduced the Friends and Family Test questionnaire. This is a very quick and simple way for you to give feedback about NHS services you have experienced.
You will find questionnaires available around the surgery to complete, or if you prefer you can complete a Friends and Family test questionnaire on line. Please take a few seconds to let us know how we did after your consultation. Thank you.
Parking at the practice
We know that parking has been particularly difficult for some months now and in response to feedback from patients we have now introduced a controlled parking scheme. Patients are free to use the parking bays all the time they are in the surgery or using the on-site dispensary. Anybody using the parking area that is not using the surgery could be issued with a parking penalty notice. We hope that this will ensure parking is for patients only and improves the availability of spaces.
IMPORTANT NOTE: Please only use the spaces directly opposite the Health Centre. If you use parking spaces at the other surgery nearby, at the Community Hospital or on the road you may return to your vehicle to find a parking charge has been issued. In the picture below, the patient parking areas are outlined in green.