Take part in our Patient Survey
Our Patient Reference Group has helped us to draw up a survey to seek views on your experience at the Health Centre. From now until 6.00pm on Friday 10 February 2012 we are carrying out a Patient Experience Survey. You don't need to visit the surgery to take part, as we have a short and simple on-line survey you can take. If you prefer, we can email you a survey form to complete - just email bhc.prg@nhs.net to request a form by email.
If you are visiting the surgery and you are offered a survey form to complete, we would really appreciate your time to give us your feedback.
We will be reporting the results at the beginning of March 2012.
Take the Patient Survey Online now
UPDATED 30 January 2012 16.41hrs
Information for patients referred to John Radcliffe, Churchill or Horton Hospitals
At present the Patient Contact Centre at the Oxford University Hospitals Foundation Trust is receiving a large volume of calls, whilst at the same time dealing with a new system which was installed recently. If you experience difficulties and delays in getting through on the telephone please could you, wherever possible, use alternative methods to contact the Trust to make your appointment.
Patients can either e.mail OUHAppointments@ouh.nhs.uk, or fill in a form online at http://www.ouh.nhs.uk/patient-guide/appointments/jr-ch-hgh/request.aspx (please note this does not apply to appointments at the Nuffield Orthopaedic Centre).
You are also advised to use 01865 743360 for urgent queries and cancellations while the problems are being resolved.
We would appreciate your support by using these different avenues of contact where possible but if you are still experiencing problems please contact the surgery and we will do our best to help you make your hospital appointment.
UPDATED 24 January 2012 14.44hrs
Summary Care Records to start in Oxfordshire in 2012
You might have heard something about Summary Care Records before. It is an electronic record which will give healthcare staff outside your GP surgery faster, easier access to essential information about you, to help provide you with safe treatment when you need care in an emergency or when your GP practice is closed. You will receive a letter advising you when the Summary Care Record programme starts in this area, expected to start from around the beginning of April 2012. If you wish to have a Summary Care Record you do not need to do anything, as by default one will be created for you automatically. If you do not want a Summary Care record created, you will need to opt out by advising your surgery.
Find out more about Summary Care Records from the NHS Care Records website
UPDATED 21 January 2012 17.35hrs
Dr Flintan has decided that she wishes to retire at the end of June 2012. We will advise information on future arrangements in due course.
UPDATED 17 January 2012 14.47hrs
NHS Oxfordshire and Buckinghamshire Cluster Consultation
At the moment in Oxfordshire the NHS spends £350,000 on prescriptions for gluten free foodstuffs for people who have an allergy to gluten known as coeliac disease. The Oxfordshire Clinical Commissioning Group knows that since the decision to prescribe these foods was made there has been a considerable change to the availability of gluten-free food in supermarkets.
- Prescriptions for food are not available to other groups who have food intolerance
- There is a wide range of gluten free foods now available in supermarkets;
- There are several sources of carbohydrates that are not gluten-based;
- The prescriptions also include items that for many are not a part of their ‘normal’ diet such as pizza bases, biscuits and cake
The Oxfordshire Clinical Commissioning Group has therefore identified that prescriptions for gluten free products are not necessary to enable those with coeliac disease to eat a healthy and balanced diet.
Oxfordshire Clinical Commissioning Group (OCCG) proposes to save £350,000 by no longer funding prescriptions for gluten free products for people with coeliac disease.The savings made will be available for reinvestment and OCCG will investigate contributing some of the savings made to funding an increase in community dietician services so that access to advice and support is provided in a fair and comprehensive way.
Please tell OCCG your views on these proposals at the following short link http://bit.ly/xUfNWB if you would like any hard copies of the survey please contact Julia Stackhouse on 01865 334638 or by email at talking.health@oxfordshirepct.nhs.uk .
UPDATED 11 January 2012 09.34hrs
SMS text service
Have you signed up for our SMS Appointment Reminder service yet? We send a confirmation to your mobile phone after you make an appointment, and a reminder that your appointment is coming up 2 days before. If you recently got a new phone or have changed your mobile number, make sure you let us know your new contact details.
Not signed up yet? We have consent forms available at the surgery or to download - just complete one and drop it in the collection box on the reception desk; or you can call us AFTER 2.30pm please Mon-Fri on 01869 249333 and give us your details.
For more information, pick up a leaflet in surgery, or download it here.
Can't open the forms? You might need Adobe Reader - get it here.
UPDATED 05 January 2012 11.11hrs
UPDATED 12 December 2011 10.44hrs
Patient Reference Group Launches.
With the introduction of the recent Health Bill there will be a number of changes to the way in which healthcare is commissioned in the future. This will mean wider consultation with patients and hopefully encourage more patients to take part in this process. After considering the options, we have decided that the best way to promote this greater involvement of patients is to change the format of the format of the former Patient Participation Group to make it easier and less time-consuming for people to take part.
The new group will be called The Health Centre Patient Reference Group. This will be a ‘virtual’ group and communication will be using email and via the practice website. Visit the Patient Group page for more information.
UPDATED 16 November 2011 16.19hrs
Repeat Prescriptions - Update
From 6 June 2011, the website will have a secure form for ordering repeat prescriptions. This ensures only you and the surgery can access the information you provide. You don't need to do anything different to use the new secure form; it will appear in place of the current version.
From the same date, we will cease to accept e-mail requests for repeat prescriptions, as e-mail is a less secure way to transfer personal information.
UPDATED 25 May 2011 14.13hrs
If you become unwell or are injured
A range of NHS services exist to help you get well. Choosing the right one will ensure you receive the best possible treatment.
 
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